Soft systems methodology approach to IS change management

Document Type : Original Article




The paper shows that how soft systems methodology was used to restrict and improve the traditional change management in the case of information system. It discusses the relationship between soft systems methodology and IS change management, examines the problems faced in using this methodology in action research and discusses how soft systems methodology could be effectively applied by management to manage changes in information system project effectively.
The change management model could be used in the case of information system changes. The changes that are complex, somehow unknown ,vague and of a social nature they can be identified through making the soft systems methodology part of the change model and through the active participation of involved parties. Lastly, the framework could be adapted to fit a specific organization’s circumstances. This can be achieved by reflecting on previous change processes and learning from past experiences. If necessary, enhancements or alterations could be made to the framework.