Proposing a Model for Identifying and Ranking Key Indices in Crisis Management

Jafari, Hossein; Ravanbakhsh, Mohammad; Saadat Nasab, Sobhan

doi:10.22034/ijiems.2024.399512.1064

Proposing a Model for Identifying and Ranking Key Indices in Crisis Management

Document Type : Original Article

Authors

Hossein Jafari ¹

Mohammad Ravanbakhsh ²

Sobhan Saadat Nasab ³

¹ Young Researchers and Elite Club,Arak Branch,Islamic Azad Univercity,Arak, Iran.

² Department of Industrial Engineering, Isfahan University of Technology, Isfahan, Iran

³ Department of Industrial Engineering, Iran University of Science and Technology, Tehran, Iran

10.22034/ijiems.2024.399512.1064

Abstract

Crisis management operations enable organizations to overcome some of the crises on their path and manage others in an efficient way. It also enables organications to learn rapidly and thoroughly. The present paper is an attempt to identify the factors in crisis management and proposes a model of crisis management at Karafarin Insurance Company. The study was carried out as an applied work in terms of objectives and a survey-descriptive in terms of methods. The study population consisted of managers and staff at Karafarin Insurance Company in Arak City (Iran) (n=80). The sample group was selected through a census approach. Based on field studies and interviews, the factors in crisis management were determined. Data analysis was done in SPSS and AMOS. The results showed that the marketing index had the highest mean rank, while the organization life stage had the lowest mean rank.At the conclusion of the discussion, recommendations for improving organizational performance are provided.

Keywords

Crisis Management

Karafarin Insurance Company

Statistical Analysis

Decision Making